Sep 26, 2016
In today’s tech-crazed world, the simple truth is we want what we want almost before we want it. Seriously… it should be right there.
Mark my words: prescient mind-reading apps will rule someday.
Everything we do now is seemingly based upon an assumed speed of return, and this is especially true of our mobile device use. And with all these little gizmos do — and when one considers it’s easier to figure what they do not do — getting a bit mixed up isn’t that unbelievable.
So, what to do when one hits a roadblock on his/her shiny new device? Web forum? Complex device support page? Google? Well, if it’s a Samsung device, one can get with Samsung+, the on-device Samsung-exclusive support portal that is geared towards making Samsung ownership a breeze. Some devices — those devices — have swanky brick-and-mortar locations. Samsung is looking to put that experience and advantage in the palm of your hand.
Bingo. And Samsung even provided a spanking new Samsung Galaxy S7 Edge to try it out on.
Right from the application launch, it mostly exudes business. The app is split into sections, and one that stands out is the Diagnostics tab. This area gives a quick run-through of performance basics: a battery charge forecast tool, a data monitor, speed test, and storage manager. It also packs a “scan” tool that checks the phone for any major issues, like irregular charging, rebooting and even root.
It also has an Answers section, which is sort of an onboard knowledge base. It’s a veritable first level of service with regards to getting solutions and answers to basic questions. The For You has a lot of interesting articles and pointers, like “Emergency Uses for Your Phones Camera.” Next is Explore… here, there is the informative “Life Hack” set, and more stuff like “Community Buzz,” “Do More” (to see what tweaks one might do to eke out even more from one’s device), “Getting Started” and more.
The Community section is a portal to the user forums, right there on the device. Powered by the knowledge of Samsung users, it is a great resource.
The crown jewel of the application is probably the Live Help. For those truly bogged down, it is a great tool, allowing users to connect with help staff via voice or videochat. Now, the former is available for 24 hours, and the latter 8AM to 11PM EST, but they do work.
When it’s all said and done, Samsung+ isn’t the first time a device manufacturer has placed a self-help app on a device, but it sure is one of the snazziest iterations around.